Privacy Policy

Effective Date: 01/17/2025

Viking Appliance Repair (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vikingappliancefixing.com (“Website”).

1. Information We Collect

A. Personal Information

We collect personal information that you voluntarily provide when you:

Submit a contact form
Request a repair or estimate
Schedule a service appointment
Subscribe to communications

This information may include:

Name
Email address
Phone number

B. Automatically Collected Information

When you access our Website, we may automatically collect certain non-personal information through cookies and analytics tools, including:

IP address
Browser type and device information
Operating system
Pages viewed and time spent on the Website
Referring URLs

2. How We Use Your Information

We use your information to:

Respond to service inquiries and customer requests
Schedule and manage appointments
Send confirmations, updates, and service-related notifications
Provide marketing communications (if you opt in)
Improve Website performance and functionality
Protect against fraud and maintain security

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Trusted third-party vendors who assist with hosting, analytics, messaging services, or business operations
Government or legal authorities when required by law or necessary to protect our rights

All third-party providers are required to maintain the confidentiality of your information and comply with applicable data protection laws.

4. SMS/Text Messaging Consent

By submitting your phone number through our Website or scheduling system, you consent to receive SMS/text messages from Viking Appliance Repair related to:

Appointment reminders and confirmations
Technician arrival notifications
Service updates
Customer support communications

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at:

Email: info@vikingappliancefixing.com
Phone: 3235105522

SMS consent is not shared with third parties or affiliates for marketing purposes.

For complete SMS Terms & Conditions, please visit:
https://www.vikingappliancefixing.com/terms-of-use/

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

Remember user preferences
Analyze Website traffic
Improve content and services

You may disable cookies in your browser settings; however, certain features of the Website may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information. While we strive to protect your data, no system can guarantee absolute security.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

8. Your Rights

Depending on your location, you may have rights that include:

Accessing the personal information we hold about you
Requesting corrections or deletion
Withdrawing consent where applicable
Objecting to certain data processing activities
Filing a complaint with a data protection authority

To exercise your rights, contact us at:
info@vikingappliancefixing.com

9. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children. If we discover such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Viking Appliance Repair
Website: https://www.vikingappliancefixing.com
Email: info@vikingappliancefixing.com